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hyena

Thoughts from STM event today

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Was wondering what people thought that attended the event today.  Now called the "Meet the Team Event" instead of STH party, and with the name change came a serious downgrade of experience, IMO.  This event was one of the last perks left of being a full plan holder, and now it is open to all season ticket members.  As such, the lines were insane.  Instead of getting all the players autographs like we have every year, we only managed two tables.  Some people only got through one.  They also ditched the dessert, and started running out of food (limited options to begin with -- all items that are normally offered at games) before the event ended.  But hey, at least we got a (black logo hat) with an STM patch on it!

 

 

 

 

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I'm a partial and didn't attend.  I didn't like any of the events before when I was full STM, so I'm not going now either.  Not my thing. So, I don't care, but I understand others do.  I also think it is fair to hold out an event or two for full STMs.

 

So, sorry for your loss.

Edited by wxray1

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The reaction on Twitter is a mixed bag.

 

The Full STM seem to be upset that all partial package holders were included.  The lines for the autographs were really long and they only got a couple of autographs. 

 

Others seem to really enjoy the event and enjoyed seeing TD and the locker room. 

 

Anything said at the event that was monumental?

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Could it be that the org figured an event for 20 people - my ballpark estimate of the remaining full STMs, after PK's years of spending on everything but TALENT (well, and an NHL-grade practice facility) - would be more embarrassing than exclusive?

 

Or maybe that TD sees including partial season tix holders for a year or two as a great marketing tool for enticing them to pony up for full plans?

 

Just spitballing of course, but let's not pretend the Canes' past eight years haven't cost them STMs. What I find surprising, quite frankly, is that the crack marketing team under PK didn't try this about five years ago to help keep the numbers up.

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1 hour ago, gocanes0506 said:

Anything said at the event that was monumental?

 You mean by the org?  There wasn't anything like that.  No Q&A or anything.  It was literally a practice (which you couldn't attend if you wanted autographs), autograph tables, and a walk through the locker room or media lounge (and a few on-ice events like skating or getting a photo on the bench). 

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38 minutes ago, top-shelf-1 said:

Could it be that the org figured an event for 20 people - my ballpark estimate of the remaining full STMs, after PK's years of spending on everything but TALENT (well, and an NHL-grade practice facility) - would be more embarrassing than exclusive?

 

Or maybe that TD sees including partial season tix holders for a year or two as a great marketing tool for enticing them to pony up for full plans?

 

Just spitballing of course, but let's not pretend the Canes' past eight years haven't cost them STMs. What I find surprising, quite frankly, is that the crack marketing team under PK didn't try this about five years ago to help keep the numbers up.

 

Don't exaggerate or anything, the event last year was a great size.  And, tbh, no, even if if was down to 500 people, so what? 

 

Nobody is saying don't have an event for all STH.  I'm just saying, don't take away what was basically our last perk.  Have this, and then have a smaller event for full STH.  If this was the org's idea of "keeping numbers up and enticing people" to get full plans, then they need more help than I thought. 

 

 

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2 hours ago, hyena said:

And, tbh, no, even if if was down to 500 people, so what

Well for one thing, as a player, would you rather have 500 people or 2,000 (or whatever) showing they support you? Which scenario conveys more fan support and excitement, in the eyes of the roster, do you think?

 

I get that you're unhappy with the event, and I applaud you for letting it be known. But I'm curious, have you told the org directly? It's never been easier, the owner has a Twitter account. If you already have, and have encouraged others who were displeased to do so as well, good on ya. If not, I'm honestly not raising it as a rhetorical question: Why not? Let 'em know! They'd probably love the feedback from a stalwart STM.

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I went- It was fun. I got to see 1/2 hour of morning skate.  Did one table one with Staal,Slavin McEl,Bishop, PDG.  They were very personable.  This assumes you make eys contact say thank you and talk to them 1st.  I ain't a full season STH as I live  70 miles out and wife has a job that would not accomodate that much attendance.   This even if I did have that much cash I was willing to defer from my preparations for retirement. I don't know what the ratio of Full STH to partials but it is possible they are looking to get as many partials as possible to supplant the full STH. I been both a 26 and an miniplan holder for several years.  IMO and I will probably get blasted for this,If the reason or a significant part of why you attend as a full STH is a couple of meet the team events(i.e perks) that speaks to motivation. But what do I know.  I don't Twit but know how to get a hold of team reps if I need to and have had good response.  Better than in the past.

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38 minutes ago, top-shelf-1 said:

Well for one thing, as a player, would you rather have 500 people or 2,000 (or whatever) showing they support you? Which scenario conveys more fan support and excitement, in the eyes of the roster, do you think?

 

I get that you're unhappy with the event, and I applaud you for letting it be known. But I'm curious, have you told the org directly? It's never been easier, the owner has a Twitter account. If you already have, and have encouraged others who were displeased to do so as well, good on ya. If not, I'm honestly not raising it as a rhetorical question: Why not? Let 'em know! They'd probably love the feedback from a stalwart STM.

 

Of course a bigger number looks better, but they can tell the players it's only a portion of the STH. I mean, it wouldn't be a secret.  For example, I'm pretty sure the players don't think the number of people at Casino Night, represents anything about the size of the fanbase. 

 

And oh yes, I always make my complaints known ;)  And I had several convos about this with people at the event and everyone said they would be contacting people about it, so... *shrug*   Thanks for your thoughtful reply.

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21 minutes ago, cc said:

I went- It was fun. I got to see 1/2 hour of morning skate.  Did one table one with Staal,Slavin McEl,Bishop, PDG.  They were very personable.  This assumes you make eys contact say thank you and talk to them 1st.  I ain't a full season STH as I live  70 miles out and wife has a job that would not accomodate that much attendance.   This even if I did have that much cash I was willing to defer from my preparations for retirement. I don't know what the ratio of Full STH to partials but it is possible they are looking to get as many partials as possible to supplant the full STH. I been both a 26 and an miniplan holder for several years.  IMO and I will probably get blasted for this,If the reason or a significant part of why you attend as a full STH is a couple of meet the team events(i.e perks) that speaks to motivation. But what do I know.  I don't Twit but know how to get a hold of team reps if I need to and have had good response.  Better than in the past.

 

Of course it's not THE reason, but over the last many lean years, I have considered many times downgrading to a half plan.  This event was one of the reasons I didn't.  That's all I'm saying.

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2 hours ago, cc said:

I don't know what the ratio of Full STH to partials but it is possible they are looking to get as many partials as possible to supplant the full STH.

This. One only needs to look at attendance at all live sporting events (except Let's Get Drunk This Sunday and Make Asshats of Ourselves NFL football) to know that teams everywhere are struggling are to keep their caverns from generating empty echoes--and in most cases, failing.

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I was out of town but Mrs Storm went and said it was a little disorganized with the autographs, only 4 tables with very long lines.  I’m a miniplanner now, but have been a full STM in the past and did enjoy some of the extra perks.  I agree with hyena, if you’re going to dilute this event with miniplanners, you should add some event or something else more exclusive for full STMers.  Any sports organization, particularly this one, should treat their full STMers royally.

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If some guy bought nosebleed seats for the full season for hundreds of bucks and another bought premium seats for 11 or 26 games and spent thousands of bucks who deserves the royal treatment?

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10 hours ago, coastal_caniac said:

If some guy bought nosebleed seats for the full season for hundreds of bucks and another bought premium seats for 11 or 26 games and spent thousands of bucks who deserves the royal treatment?

Both.

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11 hours ago, coastal_caniac said:

If some guy bought nosebleed seats for the full season for hundreds of bucks and another bought premium seats for 11 or 26 games and spent thousands of bucks who deserves the royal treatment?

I got another one- If someone had season tickets for 17 years but never had a full season plan for various reasons do they get credit.  I for one don't give a crap.  I am just happy to see NHL games.  Its a blessing.

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32 minutes ago, cc said:

I got another one- If someone had season tickets for 17 years but never had a full season plan for various reasons do they get credit.  I for one don't give a crap.  I am just happy to see NHL games.  Its a blessing.

 

Yeah they should get credit.  I believe right now the only thing based on "priority" is how much of a discount you get at the Eye. For the last couple years (doesn't seem to be in effect this year), they had that star ratings thing which was basically the opposite, it was based on how much $$ you spent.  So a brand new STH that got a 11-game plan downstairs received more benefits than someone that had a full plan upstairs for 15 years. 

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You do get first shot at select a seat if you want to change seats. To me that's the only one worth keeping my priority anyways. I went to the season ticket event my first year and it was great. I had a nice chat with John Forslund and later Tripp, saw the locker room, etc. But it was a bit of a "been there, done that" after that. What would move the dial for me? Maybe a chance to meet players in a non autograph setting, but they charge for that stuff in Skate with Canes and the Casino night.

 

A couple of years ago they had a limited engagement lunch with Brind'Amour for maybe 200-300 people. That was pretty cool. But short of something like that, not much would move me to go full season by itself.

 

I currently have tickets in "pure hockey'. My seats are a steal, but I"m not invited, despite being a full STH to any of those events. I'm very good with it. The value is great. 

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16 minutes ago, remkin said:

You do get first shot at select a seat if you want to change seats. To me that's the only one worth keeping my priority anyways. I went to the season ticket event my first year and it was great. I had a nice chat with John Forslund and later Tripp, saw the locker room, etc. But it was a bit of a "been there, done that" after that. What would move the dial for me? Maybe a chance to meet players in a non autograph setting, but they charge for that stuff in Skate with Canes and the Casino night.

 

A couple of years ago they had a limited engagement lunch with Brind'Amour for maybe 200-300 people. That was pretty cool. But short of something like that, not much would move me to go full season by itself.

 

I currently have tickets in "pure hockey'. My seats are a steal, but I"m not invited, despite being a full STH to any of those events. I'm very good with it. The value is great. 

 

Yeah, I left out the select-a-seat.  Isn't it really an issue only if you change price levels though?  I have the 2nd time slot currently and I have never been able to upgrade my seats to better ones in my section because everyone keeps their seats.  If I ever changed price levels and moved, it might come in handy, I guess.

 

I 100% agree with you on interaction with players.  The two options you mentioned are kind of on opposite poles - one is kid-centric and the other is about the food/auctions, etc, and costs $$$.  There's nothing in between.  I don't remember the thing with Brindy, either it wasn't an option for us or like many things they have done during the years, it was during a weekday when most people are at work.  I remember when the STH party used to be at like 5pm on a weekday so basically you had to take time off to be able to attend.  They've improved that, at least.

 

 

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37 minutes ago, remkin said:

I currently have tickets in "pure hockey'. My seats are a steal, but I"m not invited, despite being a full STH to any of those events. I'm very good with it. The value is great. 

I do not understand the above sentences.

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1 hour ago, wxray1 said:

I do not understand the above sentences.

The Canes have some select seats that are discounted. In order to justify the discount they called them "pure hockey" pricing. Basically we are not invited to the events listed on regular STH packages. I'm not sure what other sections might qualify, but my seats are in 101. Two years ago the team made that section an offer I couldn't refuse. $1997 per seat in that section, but "pure hockey pricing". That breaks down to $46/game for sideline lower bowl, shoots twice. The seats across the aisle from me are  $92/seat. 

 

I was able to use my 10 years of priority to pick the best available seats in that section. 

 

It took a couple of years, but I think it's either sold out or nearly sold out in there now. The view is good. Not center ice, but for the money very good. I've sat in 300's, mezzanine, and club. I am a lower bowl kind of guy. I like the appreciation of speed mainly.

 

Over the years I've moved at least 4 times and used increasing priority each time. If the Canes bump these seats up, I might move again. So for me the priority on this matters. Getting 15% on something as vastly overpriced as the Eye is not that important, but the food credit (not offered on Pure Hockey) was nice, and a few bucks off on concessions is nice. But not enough to really push me into full STH status to keep my priority. 

 

BTW I split these seats with others. I don't go to every game, never have. I mainly want good playoff seats. So you can see how that's worked out lately.

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Ahhhh!  I see.  Sounds like something I'd like.  I find all the extra stuff a waste of time.

 

Maybe they offered this and I was busy, or maybe I was back on a partial plan and never saw the offer.

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They sort of pushed the offer a little two years ago. I say sort of because it was on the website, but I'm not sure if they did TV or radio about it. A lot of people bought them two years ago but I think a few seats remained. Now nearly the entire section is filled. 

 

If you go to a game that is thinly sold, peer over to 101, it's usually packed.

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5 hours ago, remkin said:

They sort of pushed the offer a little two years ago. I say sort of because it was on the website, but I'm not sure if they did TV or radio about it. A lot of people bought them two years ago but I think a few seats remained. Now nearly the entire section is filled. 

 

If you go to a game that is thinly sold, peer over to 101, it's usually packed.

Ah, I see a link on the team home page.  The sections are more limited, but the offer is still there.

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Hyena, I can understand your angst.  I also understand the feeling of your full season tickets being "devalued" to a degree.  And this is coming from an 11-game plan member.  I have been going to games since '02 and have had some sort of ticket plan (weekend, holiday special, etc.) since '09.  In 2011 I got a job which I thought would allow me to pony up for a full season.  Then the lockout came.  I'm actually kind of glad it did in the long run.  It's 93.1 miles from my driveway to the entrance on Edwards Mill Rd.  Just gas and parking and hoping for the old $1 hot dog night usually added up to another ~$50 per game.  It was too much for me and my family and our budget.  So we decided to try the (what was then a 12) 11-game plan.  It is ideal for us.  I've learned to plan out my games to my schedule (I work every Sat. and Sun. - ugh) and do my best to utilize the STM appreciation nights to take in more action.  I also make it a point to take at least one person to their first NHL game each season.  Two have purchased plans since and a few others have become fans and attend on a game-by-game basis.  

So, after all of that - I took the day off of work Sunday to attend.  I took a co-worker who's one of the game-by-game guys.  We had a blast.  We were appreciative of the opportunity.  Watching the drills on the ice and observing the coaching was something I rarely get to witness.  My BBQ sandwich was great, seeing the newly remodeled locker room was pretty cool, and the hat is all right too.  Seeing TD and HCRB chatting in the weight room was making me wish I had one of the "as seen on TV" spy hearing aids.  But most of all, it was cool to be in the building with so many other people who commit a good chunk of change to the club.  No one in the arena was a casual fan.  They were folks who decided that their entertainment dollar was going to be spent on Hurricanes hockey.  Just some of us don't have as many entertainment dollars as others or the proximity to attend as often as we'd like.

There's no easy solution to how to significantly honor those who are Full STMs.  One idea my friend and I discussed would have been to have the timing staged differently for them.  Or, even have a reserved section with an extra bagged gift of sorts on each seat back.  Full STMs could have been offered a different menu or possibly even a buffet.  Autographs are not super-important to me personally, but I could tell many were disappointed by the long lines.  Could there have been a split in that as well with "priority" given?  Possibly.  

I know you were disappointed with your experience and hopefully the organization will find a way to bring back some of the prestige and perks.  I was honored by the opportunity to attend.  Perhaps in the future I'll once again join the ranks.  Right now though - I just want to see the team progress and for the excitement of everyone who did attend and several hundred others who did not - make the playoffs and show the league what Hurricanes fans are really like.

 

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I've been a FSTM for over 10 years and a STM for 16. I went as well and found the lines very long. Did not know of the change, but thought that was why so many were there Sunday. There were a lot of kids and many were happy to see the players.

 

They use to have the team split up to six tables in the past; only the past few years they went to four tables, probably due to low turn out. J.Staal, and his table were signing multiple items because from what he told me was they weren't seeing a lot of action, unlike the other tables. I made it to two tables as well, got to meet Svech. I'm a collector, so missing out on the other two tables only mean I'll have to get those autographs at open practices.

 

That being said, I still enjoyed the event. Thought it was great to see during scrimmage that one group was punished for losing to the other group by having to do push-ups on the ice. Perhaps with TD leading the team there will be more changes to perks for the STMs.

 

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