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lindy-dimascio

shop.nhl.com

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Good info to know.. Customer service has gotten beyond bad anymore. I've spent the past 3 days argueing with Hewlett-Packard tech support over my laptop. Each time, I talk to someone in India that I can barely understand. FInally today I had enough and turned it up about 5 notches. Ended up talking to a case manager in Oregon that I could actually understand and didn't have to spend half the time saying "huh? press what?". Within 20 minutes the problem was resolved. I always try to be polite when dealing with customer service people, but sometimes you just have to turn it up a few notches to make yourself heard.

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Unfortunately, you're right. I use to work for CallTech, which took calls for BellSouth Internet. And you had tier 1, tier 2, and SOD (Supervisor on Duty). I could do only so much as a tier 1, and the tier 2 could only do so much. I think it's total crap and I would try to go my full extent on what I could do. "But we already did all this with Bob an hour ago." "I'm sorry Ma'am, I just want to make sure Bob did all the required steps before I can transfer you to a specialist maam." "@#%! YOU!" "Transferring you to a Supervisor ma'am."

Total malarkey.

Shop Ebay. :)

PS: One little tidbit. My wife ordered me a Yankees custom shirt with my last name and my number on the back. She paid for it like 2 weeks before Xmas 2 years ago. Never received it, so around mid Jan, she calls and they say we've received it. It was sent to the correct address, but the delivery guy went next door and they signed for it. A lot of going back and forth and finally they refunded our money about a month later after they had confirmed and checked that it was accidentally shipped to the house next door, even though we had our address in the mailing address and shipping address.

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Unfortunately, you're right. I use to work for CallTech, which took calls for BellSouth Internet. And you had tier 1, tier 2, and SOD (Supervisor on Duty). I could do only so much as a tier 1, and the tier 2 could only do so much. I think it's total crap and I would try to go my full extent on what I could do. "But we already did all this with Bob an hour ago." "I'm sorry Ma'am, I just want to make sure Bob did all the required steps before I can transfer you to a specialist maam." "@#%! YOU!" "Transferring you to a Supervisor ma'am."

Total malarkey.

Shop Ebay. :)

PS: One little tidbit. My wife ordered me a Yankees custom shirt with my last name and my number on the back. She paid for it like 2 weeks before Xmas 2 years ago. Never received it, so around mid Jan, she calls and they say we've received it. It was sent to the correct address, but the delivery guy went next door and they signed for it. A lot of going back and forth and finally they refunded our money about a month later after they had confirmed and checked that it was accidentally shipped to the house next door, even though we had our address in the mailing address and shipping address.

And your neighbors kept the shirt without saying anything? Thats even worse!

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I've always wondered what I would do if I ever saw anyone walking around with that shirt. :P

And the neighbor situation is like this; It's a 3/2 house with a converted carport. The carport room is rented out to someone, but theres someone different every 3-4 months it seems. Never see the same car there for long periods of time (like, a year or so). Frankly, don't care what they do. Hopefully moving by Aprilish, Mayish or so. :)

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I have ordered from there before for cheaper things, and had no problem. One thing you should NEVER buy from there is any team jerseys.

Just go to TripleThreatSports.com, they are a lot cheaper, and they don't do the screen pressed crap that NHL.com does. It is stitched like what you get from the Eye. I got a RBK cole jersey there, 139 shipped and personalized. NHL charges an absurd amount for customization, then it's the heat pressed crap.

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thought i'd post an update. the "geniuses" at shop.nhl.com did NOT manage to cancel that second order, so i did get charged a second $64.99. this was on 12/19. i STILL have not received a return label like they promised, and it is now 9 days later. the second order shipped on 12/20 and i haven't seen it (supposed to be 3 to 5 day shipping. i understand that is "business day", and christmas slows things down, but still. come on). i've been calling everyday, since i cannot track it by purolator, and they keep promising me a manager will call me with tracking info, and, surprise! no manager has called. it has been 6 promises of a manager call so far in the 2 orders with no callbacks. so now i have a $72.68 charge on my bank account for nothing that i can really do nothing about since shop.nhl.com is run by such wonderful caring intelligent people.

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just received my replacement order, and it's not even my order :angry: it's for some man in st. louis; a brad boyes autographed puck. called nhl again and actually got an intelligent woman on the phone. supposed to get a credit *immediately* (nothing yet *no surprise*), and *another* return label (the first one finally came today, by the way). do they have monkeys working there or what? two consecutive orders completely screwed up? 30-40 calls to get an intelligent person on the phone? 6 or 7 requests put in for a manager to contact me and none have ever contacted me? 11 days to get a return label EMAILED to me? 10 days for a 3-5 day shipping order to get delivered, and it's not even my order in the package? and the woman actually said she hoped i would place the order again once i got all my money refunded. HAH! i will be placing the order again, but i'm placing it directly with frozenpond.com, where shop.nhl.com ships the photos from, where the certificate of authenticity is from, and where they sell them for $20 less. and they offer the overnight shipping that nhl promised me and then rebuked. i'm just completely flabbergasted as to how a puck and an 8x10 photo can get mixed up, and how you could mistake the name robert for lindy, or even the order number 8091517943 for 9099680034. it is absolutely absurd. where is the quality control? do they have any standards at all? and the last customer service rep i spoke to before the nice woman tonight tried to tell me the package was held up at customs (like he would have any idea when no one else at nhl ever had any clue where my packages were at any time); doesn't customs usually mark packages when they check them? my package surely has no marks on it that would indicate it was checked by customs, be it canadian or u.s. strange...

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there's no phone number, just an address. i told the rep his name and mentioned that she might want to call him. but i'm sure if he got my photo and really wants his puck, he will call nhl. or, if he is smart, and realizes he has an item worth $25 more than what he ordered, he will just sell it online and make some money off it :P

still no refund, and no return label for the second order. and ups isn't open today (at least here) so i can't even send out the first order to get the ball rolling on getting back my money on the first order *sigh* and my husband still doesn't have his christmas present.

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9 days later and my return packages have arrived at nhl. i call to inquire as to when i can expect my refunds (the second of which, of course, was *not* immediately returned to me). "it takes 6 to 10 business days." i ask the idiot why, and she says "it's just policy." i respond by asking her to explain to me why, when they screw something up, i have to wait nearly 6 weeks to get MY MONEY returned to me when i have nothing in my possession to show for the nearly $150 of my money they have in theirs. this is all due to some inept monkey on their end screwing things up; it is obviously not my fault. i ordered a specific autographed photo. at first, i received the wrong photo, and you idiots took 11 days to EMAIL a return label. then you reordered the "correct" photo, charging my card without authorization in the process. the promised overnight shipping did not come through; instead, 3 to 5 day shipping showed up on the invoice, then the package didn't arrive for 10 days! AND IT WASN'T EVEN MY ORDER!!!!! i don't know who brad boyes is, nor do i care. i didn't want a puck in the first place. i am near to yelling at this incompetent high school dropout at this point, when she says, "i put in a request for them to process your refund faster, but it will probably still be 6 to 10 days." why even bother telling me then dumba**? "all i can do for you at this point is put in a request for a manager to contact you." i'm livid. "don't even bother. you people have *requested* manager contacts for me at least 7 times so far, and none have bothered. i don't even think you have managers." and that is that.

NEVER order from this inept company. they will be getting reported to the BBB. and i am going to find an address to contact someone with authority about the sorry a** service and their inept customer service reps (if you can even call them that). i would much rather use ebay and get ripped on price (even though you don't really save with nhl, as the same brind'amour photo is on frozenpond.com for $20 cheaper).

BOYCOTT SHOP.NHL.COM!!!!!

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I hate to agree with you on this, but my mother's boss had wanted to get her an Eric Staal jersey for Christmas a couple years ago. He had ordered her jersey in October. When it got close to Christmas, he called. He kept getting it's on backorder. Well, Christmas came and went, and no jersey. He then called up and they said it had been shipped. Needless to say, the next day they called and said that the jersey was still on back order. He was so furious, since it is now after Christmas and late, that he just cancelled the order.

After seeing those problems, I will never order from them. Your frustrations are totally unnecessary, but it happens anymore. Customer service stinks. I remember when I installed the new MacAfee anti-virus to upgrade the one I already had, I couldn't log onto the internet. I called them up and like most of you, I get someone who can't speak a lick of english, and then proceeds to tell me that it is not the MacAfee software. I told him that everything worked fine until I installed it. He didn't like it when the software was disabled and I could log onto the internet.

Needless to say, they never resolved the issue, I had to do a full system recovery and purchase more software. I emailed them to inform them of the bad service I had and that I would never use their software again. Needless to say, I never heard anything from them. I am proud to say that as of this day, the different software works just fine! :)

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i wish i had been aware of these better and cheaper websites before hand, but, like a blind fool, i *assumed* an nhl affiliated company should be trustworthy. i'm nearly to the point of boycotting the sport altogether (although i don't think that would go over very well in my house LOL). this was a present for my husband, and he knew i was having shipping issues, and knew it was with an *unknown* shipping company (purolator), but i couldn't give him any info until after i told one of their "geniuses" to cancel that second order (that never got cancelled) and i just showed him the incorrect order and finally explained to him the situation. HE WAS LIVID! to think that our beloved nhl would totally screw me over right before christmas, and then their customer service would be so utterly misinformed and RUDE to boot! and sending me a replacement order of a brad boyes puck for someone in st. louis? seriously. these people need to pass a basic iq test. only a seriously mentally challenged person could possibly make that HUGE a mistake. i WILL get him that photo. it may be valentine's day before he gets it, as i need those ****ed refunds so i can pay for the photo, but he is getting that photo he wants so badly to hang on his office wall. if only we were closer to raleigh, and he wouldn't have to ask for leave from the military (and i wouldn't have to ask for a day off work) for us to catch the canes after a practice so we could just get the autograph ourselves. but then i'd still have the predicament of getting him that specific photo he wants of rod holding the cup. *sigh* this has just been a total fiasco. i don't care if it takes me 10 years, and i wind up having to find it on ebay after rod retires (which better be at least another 6 years lol), i'm getting that photo.

thanks for reassuring me that i'm not the only one nhl enjoys screwing over. and lying to. "stuck in customs" bah! there were no customs stamps on that last package that took 10+ days to arrive, on 3 to 5 day shipping. lying customer service reps make me want to strangle them through the phone..... grrrrr.

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I live an hour and a half away from the RBC Center... but heck, if I was having that much trouble? I would wait until I got an autograph in person... waiting in person is more rewarding than waiting through a website.

My daddy has always told me "Don't ever use a credit card online... I don't care what you want. Never." So money online? I will never "shop NHL.com"... there's this other place I like better... think it's called The Eye... ;):lol:

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